“I wish I knew what my clients really said about me.”

This is something that we hear a lot. Your business runs on referrals and word-of-mouth marketing, but what are your clients actually saying to their friends, family or coworkers about you?

Are they really telling everyone what a great experience they had, like they said they would? Or are they sowing the seeds of doubt in prospective clients who, with so many other options, don’t even give you a second look?

In order to maximize referrals, optimize marketing spend and spot any gaps in your process, you need to know where you stand with clients after closing:

• Who are your biggest fans?
• What delighted them about working with you?
• Who didn’t have the experience they wanted?
• Do you have issues with your process?
• Did your office staff perform the way you expect?
• What are you changing to turn more past clients into promoters (i.e. referrals)?

If you can’t answer these questions then you’re losing referrals, wasting your time, and throwing away marketing dollars.

The truth is that in that critical moment after closing when you ask for feedback from your clients about how well you performed, they may not be giving you their honest assessment.

After spending hours with you in the car, during showings, at their home, on the phone, and discussing their intimate financial details, many clients will see you as a friend and trusted advisor (This is a good thing!).

When the stressful, arduous process that you have guided them through is over, they’re overjoyed to have their check or new keys. In that moment they don’t want to disappoint you, their new friend, by providing negative feedback. And their exuberance means they’re probably not in the right state of mind to provide even positive, thoughtful constructive criticism.

Before you know it, those seemingly satisfied clients that you thought would be the source of a lot of new business start dodging your follow-up phone calls and don’t respond to your emails.

Buying and selling real estate is something that most people do only a few times in their life. For you, this is a routine (and hopefully frequent!) occurrence. How much easier would your job be if collecting honest, quantifiable feedback from clients was as easy as clicking a button?

Imagine:

• No more follow-ups or voicemails. You would have more time to focus on your current clients or getting new listings.
• You could target your referral efforts on clients that you know think you’re a superstar.
• You’d find out what clients actually think and say about you.

AgentGauge was created to help you get the honest and direct feedback that is required for making good business decisions.

AgentGauge takes the power of the Net Promoter System®, which is used by Fortune 100 companies like Apple, Google, Disney, Amazon and many more, and puts it to work for you. This system was developed by Bain & Company to measure customer satisfaction and loyalty, and it is the leading standard for collecting this type of information.

We have taken the fundamentals of the Net Promoter System® and tailored the experience for real estate professionals and their clients. By using AgentGauge, you will get high quality, actionable feedback with minimal effort.

How does it work? All you have to do is add your client’s email address to AgentGauge. With that, we send customized Net Promoter style surveys which allow your client to rate your service and provide feedback in their own words. After a client has responded, you get the results and their feedback instantly.

Join our customers who are getting more referrals and better insight into their business each day with AgentGauge

You have limited time and marketing budget, so you need to make sure that your resources are focused on the right clients. No more wasted money sending out calendars, magnets or glossy mailers to people that are just going to throw them in the trash. No more wasting time leaving voicemail after voicemail to someone who does not want to take your call.

Best of all, no more wondering what people are actually saying about you.

Sound good? Give AgentGauge a try today, risk free!

Unlimited Client Surveys – You can add as many past or current clients to the system as you would like. Unlike other services, we don’t think you should be artificially limited or forced to upgrade because you have a healthy client list.

Instant Feedback Notifications – We’ll send you an email as soon as one of your clients responds through AgentGauge. In the event that the feedback is not what you expected, we want you to be able to take action immediately.

Branded Survey Content – Include your headshot or logo in the survey emails to create a consistent experience for your clients.

100% Money Back Satisfaction Gaurantee – If at any time you are not happy with the service, we will cheerfully refund your payment. We want to earn your business by providing a quality service and value to you and your team. We have no interest in keeping money we did not earn.

Other questions? Drop us a line!